The traditional way of rendering customer service is just over! Now it’s all running with the technology. Timely resolutions, constantly meeting customer needs, and everything is much simplified. New-age customers are all very lucky these days.
Is your business still clinging to the old way of customer service? It’s time to rethink and start inventing new technology now. Only then can you deliver greater experiences to customers at every step of their journey with your business.
Sounds interesting, isn’t it?
Let us get into it a bit more.
Customer support these days is led by AI-enabled chatbots that make the process much simpler and quicker. It helps you focus on various processes simultaneously, like sales, marketing, and service.
AI chatbot-driven customer chatbot does it all for you. There is a lot more that you can enjoy with the best-in-class service experience filling the gap at every level of the customer journey.
With AI-enabled chatbots for your customer service, you can:
- Promptly assist your customers.
- Boost your customer engagement.
- Streamline the customer service processes.
A lot more awaits! Let’s get in.
What are AI chatbots?
These are exclusively designed to serve your customers effectively in their long-term journey with your business. Did you know that if you can configure the chatbot well, you can get over 70% of customer interactions answered depending on the FAQs you feed into the bot? Not just that, it can also help your customers access the open repository of self-explanatory information. Access to the knowledge base of your business also becomes much simpler and handier.
Your customer service reps can take a breathing gap now! Once you configure the bot well, it’s out of their plate. They get enough time to resolve complex problems that cannot be solved with the chatbot.
Such chatbots have the added benefit of reducing the number of contact center queries received, which means customer service agents can spend more time handling complex customer issues instead of regurgitating information that could be easily automated or found in an FAQ.
Knowledge base software is a great deed for your business as it acts as a repository with plenty of communities and information that helps your customers get answers to their queries.
Impact of AI Chatbot on your Customer Service
We all know that CRM Automation software is used to manage your leads and track customer-related information instantly. It also helps the sales team to keep an eye on the communication that is being carried on by the other teams. Complete personalized communication is always encouraged, which is made possible with an effective CRM.
In the same way, how do you render the best customer support?
Effective help desk software makes your job easier. It helps you track customer requests, create tickets, and assign them to the respective stakeholders as configured in the workflow. Yorodesk is an example of knowledge base software driven by the helpdesk automation concept.
Let us now drill down some of the major impacts that an AI chatbot can offer for your business:
1. Instant Support is the Dram for every business
Whatever your business niche, you do not want to keep your customers in waiting mode. So, an AI chatbot is all you need to provide instant support making sure that your customers never want to hear from you. Also, if you can implement it with your third-party communications, you can easily streamline the processes.
- Configure your chatbot in a way that it can proactively communicate with the customers and initiate the conversation
- Simple questions and FAQs can be redirected to the knowledge base. Complicated questions can be handed over to the human rep.
- Provide customer responses every instant so your customers will never want to wait.
2. Delivering the Best Experience is the Greatest of all
Every business wants to deliver exceptional experiences to its customers. So, an AI chatbot is an excellent support channel for this. With multichannel support, helpdesk platforms help ensure the best experiences for your customers.
- Depending on the urgency of the issue, define the resolution time
- Get the issues resolved in minimum turnaround.
- Create tickets for the requests and pass them on to the respective stakeholder.
3. Support Anytime, Anywhere
This is very important. Your business may be catering to various industry audiences, which may or may not be in your time zone. How do you deal with queries that are encountered when you are offline? Fill out the form and get back to them the next day. Right? There is a better way to do it. Have an AI chatbot on your brand’s website or social channels., It will make sure that your customer queries are responded to round the clock so that you do not have to make them wait to hear from you.
- Engage with your customers and answer their questions
- Address the simpler and frequently asked queries effectively and transfer them to the rep at the next level
- The best way to take your excellent customer service to the next level.
4. Makes your Customer Support easily scalable
The very common factor is that some days, your website experiences exceptionally heavy traffic and, someday, the most minimal ones. How do you get through them? Adding up service reps for your peak times and dropping them off otherwise will not be an effective option. All you need is an effective AI chatbot configured and relaxed! It will do the multichannel support for you.
5. Improve the Productivity of your Service Reps
With the least interactions with customer queries, your service reps get enough time to focus on streamlining the entire support process. It becomes much more effective and result-oriented for you. It helps you to handle more customer queries than it can with the service reps.
So, Over to you!
Now that you know what an AI chatbot is and what difference it can make for your business, you must understand the severity of the benefits you enjoy with an AI chatbot and enjoy hassle-free customer service. Many helpdesk platforms have their own workflow builder that helps you configure and enjoy the service.
All set for exceptional customer support?